Support

Email us at wick-support@walletmix.com. We reply within 2 business days.

Restoring Wick Plus on a new device

Open Parents (solve the grown-ups question), then tap Restore Purchases. Use the same Apple ID or Google account you subscribed with. Family Sharing members get Wick Plus automatically.

Cancelling a subscription

On iPhone or iPad: Settings → your name → Subscriptions → Wick Plus → Cancel. On Android: Google Play → Profile → Payments & subscriptions → Subscriptions. Cancel at least 24 hours before the trial or period ends to avoid the next charge.

Syncing progress between devices

In Parents → Sync & Digest, sign in with an email and password. The first sign-in creates your parent account. Sign in with the same details on the other device.

Deleting your data

In Parents → Sync & Digest, tap Delete Cloud Account & All Synced Data. This immediately and permanently deletes your parent account, all explorer profiles and all progress from our servers. You can also email us to request deletion.